Privacy Policy
Easy Car Rental Kathmandu Pvt. Ltd.
Effective Date: September 2026
At Easy Car Rental Kathmandu Pvt. Ltd., we respect the privacy of our customers and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Easy Car Rental (“we,” “our,” or “us”) collects, uses, stores, protects, and manages customer information when you contact us, make a booking, use our services, or interact with our website https://www.easycarrental.com (the “Site”) and digital platforms.
INFORMATION WE COLLECT
Depending on the service and rental requirements, we may collect information such as:
- Full name
- Contact number
- Email address
- Residential or contact address
- Citizenship, passport, visa, or other identification details
- Driving licence and relevant driving information
- Booking and rental details
- Payment and transaction information
- Vehicle handover and return records
- Communication and customer-service records
- Information voluntarily provided through our website, social media, WhatsApp, or other communication channels
We collect only information that is reasonably required for providing our services, customer verification, security, documentation, and legitimate business purposes.
HOW WE USE YOUR INFORMATION
Customer information may be used to:
- Process and manage vehicle bookings
- Verify customer identity and eligibility
- Prepare rental agreements and documentation
- Complete vehicle handover and return procedures
- Process payments and maintain transaction records
- Communicate regarding bookings, vehicles, servicing, or support
- Maintain vehicle and customer security
- Handle accidents, insurance, claims, disputes, or legal requirements
- Improve our services and customer experience
- Maintain internal business and operational records
PROTECTION OF CUSTOMER DOCUMENTS
We understand that rental customers may provide sensitive identification and documentation.
Easy Car Rental Kathmandu Pvt. Ltd. takes reasonable administrative, technical, and operational measures to protect customer documents and information against unauthorized access, misuse, loss, alteration, or disclosure.
Access to customer information is limited to authorized personnel who require it for legitimate business or operational purposes.
PAYMENT INFORMATION
Payments may be made through approved payment methods such as Visa, MasterCard, online banking, QR payment, cash, or other legally accepted methods.
We maintain appropriate transaction records for accounting, verification, security, and legal purposes.
Where payment processing is handled by a third-party payment provider, the information may also be subject to that provider's applicable privacy and security policies.
SHARING OF INFORMATION
We do not sell or trade customer personal information for commercial purposes.
Customer information may be disclosed where reasonably necessary to:
- Provide the requested rental service
- Process payments
- Handle insurance or accident-related matters
- Comply with applicable laws or lawful requests from authorities
- Protect the rights, property, safety, or security of the company, customers, or others
- Professional service providers working on behalf of the company, where reasonably necessary
Any disclosure will be limited to information reasonably required for the relevant purpose, subject to applicable law.
VEHICLE SECURITY & CCTV
For vehicle, office, and operational security, CCTV or other security systems may be used at our premises and in relevant operational areas.
Where applicable, security recordings may be retained for a reasonable period and accessed only for legitimate purposes such as security, incident investigation, vehicle protection, dispute resolution, or legal requirements.
WEBSITE & DIGITAL PLATFORMS
When you interact with our website or digital platforms, certain technical information may be collected automatically, depending on the technology used by the website or platform.
This may include information such as browser type, device information, approximate usage information, and website interaction data.
We may use such information to maintain website functionality, security, performance, and improve the customer experience.
COOKIES
Our website may use cookies or similar technologies to improve website functionality, understand visitor interaction, and provide a better browsing experience.
Where required, users may be able to manage certain cookie preferences through their browser or available website settings.
DATA RETENTION
We retain customer information only for as long as reasonably necessary for the purposes for which it was collected, including rental records, accounting, legal, security, insurance, dispute-resolution, and business requirements.
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
CUSTOMER RIGHTS
Subject to applicable law and reasonable verification, customers may contact us regarding their personal information and may request appropriate access, correction, or clarification regarding information held by the company.
Certain requests may be limited where retention or disclosure is required for legal, security, accounting, insurance, or legitimate business purposes.
THIRD-PARTY LINKS
Our website or digital platforms may contain links to third-party websites, applications, or services.
Easy Car Rental Kathmandu Pvt. Ltd. is not responsible for the privacy practices or content of third-party platforms. Customers are encouraged to review the privacy policies of those services before providing personal information.
CHILDREN'S PRIVACY
Our services are intended for individuals who are legally eligible to rent or operate a vehicle. We do not knowingly collect personal information from individuals who are not legally eligible to use our rental services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, or applicable legal requirements.
Any updated version will be published on our website with the revised effective date.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Easy Car Rental Kathmandu Pvt. Ltd.
Banasthali, Annapurna Chowk, Kathmandu, Nepal
Phone: 9846731507 / 9708404476 / 9708404478
We are committed to handling customer information with respect, confidentiality, security, and responsibility.
Your Privacy. Our Responsibility. Your Trust.
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