Terms & Conditions
Welcome to Easy Car Rental Services! These terms and conditions outline the rules and regulations for using our website and services. By booking or using our services, you agree to comply with the following terms.
OVERVIEW
This website is operated by Easy Car Rental Services. Throughout the site, the terms “we”, “us”, and “our” refer to Easy Car Rental Services. By accessing our site or using our services, you agree to be bound by these Terms and Conditions, including any additional terms or policies linked here or available by hyperlink.
Please review these terms carefully before using our website. If you do not agree with any part of these terms, you may not access or use our services.
SECTION 1 – BOOKING & RESERVATION
- Our rental service generally operates on a pre-booking basis.
- A booking is confirmed only after the required 40%–50% advance payment has been received.
- The remaining rental amount must be paid in full before or at the time of vehicle handover.
- Vehicle availability is subject to confirmation by the company.
- Same-day rental may be possible depending on vehicle availability.
SECTION 2 – CANCELLATION POLICY
- Once a booking is confirmed and the advance payment has been received, the booking is non-refundable in case of customer cancellation.
- This policy applies because the vehicle is reserved and operational resources are allocated specifically for the confirmed booking.
- Customers are therefore requested to confirm their rental dates and requirements carefully before making payment.
SECTION 3 – BOOKING MODIFICATION
- Customers may request changes to their booking, subject to vehicle availability and operational requirements.
- An approved booking modification may be subject to a 5% modification/service charge.
- Changes are not guaranteed until they are confirmed by the company.
SECTION 4 – CUSTOMER ELIGIBILITY & DOCUMENTATION
Customers must provide valid identification and any documents required by the company before vehicle handover.
Nepali Citizens:
- Valid Nepali Citizenship Certificate
- Required bank cheque/security documentation
Indian Nationals:
- Valid identification/documentation
- Required security deposit
International Customers:
- Valid Passport
- Valid Visa
- Any additional documents required for the rental arrangement
The company reserves the right to verify documents before approving or completing a rental.
SECTION 5 – SECURITY & CONFIDENTIALITY OF DOCUMENTS
Customer documents and information provided during the rental process will be handled with appropriate confidentiality, security, and responsibility and used for legitimate rental, verification, operational, and legal purposes.
SECTION 6 – VEHICLE HANDOVER
- Vehicles are inspected and prepared before handover.
- The customer is expected to inspect the vehicle and acknowledge its condition at the time of handover.
- Any existing damage or condition noted during the inspection should be recorded before the vehicle is taken.
- Once the vehicle has been accepted by the customer, the customer is responsible for the vehicle during the rental period, subject to the rental agreement and applicable law.
SECTION 7 – VEHICLE USE
The customer agrees to:
- Use the vehicle responsibly and legally.
- Follow all applicable traffic laws and regulations.
- Not use the vehicle for illegal activities, racing, competitions, or any unauthorized purpose.
- Not allow unauthorized persons to drive the vehicle.
- Not sub-rent, transfer, or hand over the vehicle to another person without prior company approval.
- Take reasonable care of the vehicle throughout the rental period.
SECTION 8 – MILEAGE POLICY
There is no mileage limit for our standard rental service, subject to the applicable rental terms.
However, customers must follow the company's servicing and maintenance requirements.
Whenever possible, scheduled servicing should be completed at the Easy Car Rental Kathmandu facility.
If the customer is outside Kathmandu and returning to our facility is not practical, servicing must be carried out at an appropriate authorized showroom/service center of the respective vehicle brand, after coordinating with our team.
SECTION 9 – MAINTENANCE & SERVICING
Customers must immediately inform the company if:
- A warning light appears on the dashboard.
- The vehicle develops a mechanical or technical problem.
- Servicing becomes due during the rental period.
- The vehicle is involved in an accident or unusual incident.
Customers must not carry out major repairs, modifications, or replacements without prior approval from the company, except where immediate action is reasonably necessary for safety.
SECTION 10 – ACCIDENT, DAMAGE & INSURANCE
In the event of an accident, collision, theft, vandalism, or other damage, the customer must:
- Immediately inform Easy Car Rental Kathmandu Pvt. Ltd.
- Contact the relevant authorities where required.
- Cooperate with police, insurance representatives, and company representatives.
- Provide accurate information regarding the incident.
- Not admit liability or make private settlements on behalf of the company without authorization.
Even where a vehicle has insurance coverage, insurance does not automatically eliminate the customer's financial responsibility. Any applicable excess/deductible, uninsured loss, excluded damage, negligence-related liability, or other amount payable by the customer will be handled according to the rental agreement, insurance terms, and applicable law.
SECTION 11 – FUEL POLICY
The vehicle should be returned according to the fuel level specified at the time of handover.
Any applicable fuel shortage, refueling, or related service charges will be communicated to the customer and charged according to the applicable rental terms.
SECTION 12 – TRAFFIC FINES & LEGAL VIOLATIONS
The customer is responsible for all traffic fines, penalties, tolls, parking charges, and other legally imposed costs arising from the customer's use of the vehicle during the rental period, unless otherwise agreed in writing.
SECTION 13 – PROHIBITED USE
The vehicle must not be used:
- For racing or speed competitions
- For illegal transportation or activities
- For carrying prohibited or dangerous materials
- For commercial passenger or goods transportation without authorization
- Off-road or on unsuitable roads where such use is not permitted for the vehicle
- In any manner that may intentionally or negligently cause unnecessary damage to the vehicle
SECTION 14 – VEHICLE RETURN
- The vehicle must be returned on the agreed date, time, and location.
- Any extension must be approved by the company before the original rental period expires.
- Late return may result in additional rental charges.
- The vehicle must be returned in reasonable condition, subject to normal wear and tear.
- Any excessive cleaning, damage, missing items, or other applicable charges may be assessed after inspection.
SECTION 15 – RENTAL EXTENSION
Customers wishing to extend their rental period must contact the company in advance.
An extension is subject to vehicle availability and company approval. Additional rental charges will apply for the extended period.
SECTION 16 – BREAKDOWN & ROADSIDE ASSISTANCE
If a mechanical or technical issue occurs during the rental period, the customer must contact the company before arranging major repairs.
Our team will provide reasonable assistance and guidance based on the situation, location, vehicle condition, and applicable rental terms.
SECTION 17 – CUSTOMER RESPONSIBILITY
The customer is responsible for taking reasonable care of the vehicle and following all instructions provided by Easy Car Rental Kathmandu Pvt. Ltd.
Any loss or damage resulting from misuse, negligence, unauthorized use, illegal activity, or violation of these Terms & Conditions may result in additional charges or other action permitted under the rental agreement and applicable law.
SECTION 18 – COMPANY RIGHTS
Easy Car Rental Kathmandu Pvt. Ltd. reserves the right to:
- Decline a rental where required documents or eligibility conditions are not satisfied.
- Refuse or terminate a rental where the vehicle is being used unlawfully or contrary to the rental agreement.
- Recover applicable charges arising from damage, loss, fines, unpaid rental amounts, or other customer obligations.
- Update its rental policies and Terms & Conditions when necessary.
SECTION 19 – CHANGES TO TERMS & CONDITIONS
These Terms & Conditions may be updated from time to time to reflect changes in company policies, services, legal requirements, or operational practices.
The applicable terms at the time of booking or rental will generally govern the customer's transaction, subject to applicable law.
SECTION 20 – ACCEPTANCE OF TERMS
By making a booking, making an advance payment, signing the rental documentation, or accepting the vehicle, the customer confirms that they have read, understood, and agreed to these Terms & Conditions and any applicable rental agreement.
OUR COMMITMENT
At Easy Car Rental Kathmandu Pvt. Ltd., our goal is to maintain a rental experience based on trust, transparency, safety, quality, and responsibility.
Drive Responsibly. Travel Safely. Respect the Vehicle.
Easy Car Rental Kathmandu Pvt. Ltd. — More Than a Car Rental. We Drive Trust.
CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please contact us at:
Email: easy9846carrental@gmail.com
Phone: +977 984-6731507
Call